Customer Support Specialist
The Customer Support Specialist position offers an estimated annual salary range of $22.12 to $29.18 per hour, along with a benefits package that includes flexible remote work, generous paid time off, and professional development opportunities. This full-time remote role is ideal for individuals passionate about delivering exceptional customer service in a fast-paced digital environment. The primary responsibility is to assist customers via email, chat, and occasional calls, providing prompt, thoughtful, and effective solutions to issues related to a digital platform. The role requires fluency in English, strong writing and communication skills, and the ability to multitask across different support tools and customer scenarios. Candidates should possess a detail-oriented mindset, a proactive attitude toward problem-solving, and the capacity to remain calm and empathetic under pressure. A background in customer support, especially within a tech or SaaS environment, is strongly preferred. Success in this role demands consistency in meeting performance metrics, adaptability to change, and a customer-first mentality. Applicants will thrive if they are independently driven, coachable, and energized by helping others. This role supports a dynamic team and contributes to a company-wide commitment to excellence in customer experience.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Health Guide
This Health Guide role pays between $28.00 and $32.00 per hour, offering competitive compensation along with healthcare benefits, paid time off, and opportunities for career growth in the digital health space. This remote role supports patients by delivering personalized, compassionate guidance throughout their healthcare journey. Health Guides act as navigators and advocates, helping individuals understand their health benefits, coordinate care, and access the right services at the right time. The position requires strong interpersonal and communication skills, comfort using technology, and the ability to work across various clinical and non-clinical situations. Applicants should be highly organized, proactive, and able to handle sensitive information with discretion and empathy. Previous experience in a healthcare setting or in a patient-facing role is highly desirable, as is a passion for making healthcare more human and accessible. This role may involve evening and weekend shifts to ensure support coverage. The successful candidate will be a reliable self-starter who thrives in a fast-paced, mission-driven environment and is dedicated to improving the healthcare experience one person at a time.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa