Support Ops Coordinator
This full-time, remote position offers a competitive hourly wage ranging from $16.00 to $28.85, depending on factors such as experience and location. Employees are also eligible for a comprehensive benefits package, including health insurance, 401(k) contributions, equity stock purchase options, and incentive and recognition program. The Central Support Operations Coordinator plays a pivotal role in facilitating seamless care transitions for patients, particularly older adults, moving from hospital to home settings.
Key responsibilities encompass managing inbound and outbound communications—such as phone calls, faxes, emails, and electronic messages—while adhering to productivity and quality standards. The coordinator is also tasked with entering, reviewing, and verifying member information in the care management platform, ensuring accurate and timely data entry. Administrative duties include documenting member records, processing disenrollments, creating authorization shells, and attaching relevant medical documents.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Subscription Support Specialist
This full-time, remote position offers an annual salary ranging from $34,400 to $42,300, commensurate with experience. Benefits include health insurance, 401(k) contributions, and other standard employment perks. The Subscription Support Specialist is responsible for managing administrative functions related to subscription-based products and services. Key duties involve processing new enrollments, cancellations, buy/sells, addendums, and managing pricing and company IDs. The role requires collaboration with third parties to obtain necessary data, reviewing contract disputes, conducting quality audits, and performing billing reconciliation. Additionally, the specialist troubleshoots and resolves subscription-related issues, which may include providing brief product overviews and referrals to available training resources.
Candidates should possess a high school diploma or GED and have at least one year of administrative or customer support experience. Proficiency in Microsoft Outlook and Excel is required, with experience in Microsoft Dynamics being highly preferred. Effective communication and interpersonal skills, attention to detail, and the ability to analyze customer data are essential for success in this role.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Call Center Advisor 1 – Tier 1
This full-time, remote position offers an hourly wage ranging from $19.00 to $19.50, depending on experience. Employees are eligible for a comprehensive benefits package, including medical, dental, vision, and life insurance; pet insurance and virtual vet care; paid time off (PTO), holidays, floating holidays, and volunteer days; a retirement savings plan (401k/RRSP) with employer matching; paid parental leave; flexible scheduling; and the opportunity to join employee resource groups and participate in company events.
Key duties include answering communications from clients to address their needs, complaints, or other issues with products or services; keeping records of all customer conversations; responding efficiently and accurately to callers; explaining possible solutions; and ensuring that clients feel supported and valued. Advisors engage in active listening, confirm or clarify information, identify customer needs, research issues, and provide solutions or alternatives. They strive to meet or exceed call center metrics while providing excellent, consistent customer service.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
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Associate Access Specialist
This full-time, remote position offers an hourly wage of $19.78, with eligibility for a comprehensive benefits package, including health insurance, retirement savings plans, paid time off, and other standard employment perks. The Associate Access Specialist plays a crucial role in the Patient Access Services department, operating within the Care Connections Contact Center. This role involves providing service to patients and providers through inbound and outbound phone calls, scheduling appointments, capturing messages for clinic staff, and addressing customer needs with occasional guidance. Key responsibilities include verifying and accurately capturing patient demographics, insurance, and medical information; scheduling appointments using appropriate electronic systems while following clinic protocols; and ensuring that patient questions and problems are resolved efficiently. The specialist also provides information to patients regarding appointment details, location, and process steps, and initiates service recovery when warranted to drive patient satisfaction.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Call Center Representative (Temp)
This temporary, remote position offers an hourly wage of $19.00, with the potential for full-time conversion based on performance and business needs. The role provides comprehensive training, starting with a 4–6 week program from 10:00 AM to 6:30 PM EST. Post-training, various shifts are available, including 9:30 AM to 6:00 PM, 10:00 AM to 6:30 PM, 10:30 AM to 7:00 PM, 11:30 AM to 8:00 PM, and 12:00 PM to 9:00 PM EST. Shifts starting at 10:30 AM or later include a shift differential. The position is 100% remote, with all necessary equipment provided.
The Call Center Representative is responsible for delivering high-quality customer service through phone, email, and chat communications. Key duties include processing claims, administering payments, and handling inquiries related to various employee benefit plans, such as Flexible Spending Accounts (FSAs), 529 Educational Savings Accounts, and retirement plans. Representatives are expected to meet department service levels and quality goals, proactively engage with participants, and maintain confidentiality in compliance with HIPAA regulations. The role requires proficiency in Microsoft Office applications, particularly Excel, and the ability to manage multiple tasks efficiently.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Call Center Agent
This full-time, remote position offers an estimated annual salary ranging from $32,600 to $43,600, depending on experience and performance. Employees are eligible for a comprehensive benefits package, including health insurance, 401(k) contributions, paid time off, and other standard employment perks. The Call Center Agent is responsible for delivering excellent patient-centered service by providing information regarding services to patients, hospitals, staff, and community healthcare providers in a high-volume call center environment. Key responsibilities include performing intake triage, scheduling appointments, and addressing other patient requests based on provider protocols and clinic policies. Agents are expected to answer assigned department or queue overflow calls, maintain approved standards, and assist callers by providing accurate and complete information. Additional duties involve addressing web appointment requests, completing end-of-day processes, and maintaining regular, punctual attendance consistent with company policies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Care Coordinator
This full-time, remote position offers an hourly wage ranging from $19.00 to $23.00, commensurate with experience. Employees are eligible for a comprehensive benefits package, including health, dental, and vision insurance; 401(k) with employer match; paid time off starting at four weeks per year; 12 paid holidays; reimbursement for continuing medical education; and family-friendly policies such as paid parental leave and support for living organ donation.
The Care Coordinator is responsible for managing a panel of patients, collaborating with an interdisciplinary team to meet kidney care and overall health goals. Key duties include establishing and maintaining trusting relationships with patients and their families, coordinating care across various settings, and ensuring timely follow-up. The coordinator conducts assessments to identify social determinants of health and connects patients to appropriate resources, such as housing assistance, transportation, and community support programs.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.