Return to Work Coordinator
The Return to Work Coordinator position offers an hourly pay range of $17 to $19, along with a comprehensive benefits package that includes health, dental, and vision insurance, along with life and AD&D coverage, a health savings account, and tuition reimbursement. This role is designed for remote work and requires applicants to be authorized to work in the United States, as the employer does not sponsor work visas. As a key member of the human resources team, the coordinator will be responsible for managing the reintegration of employees who have been absent due to illness or injury. They will collaborate with medical professionals, HR, and department managers to create and implement individualized return-to-work plans that ensure a smooth transition back to the workplace. This includes modifying job duties, adjusting schedules, and ensuring that the workplace is safe and conducive to the employee’s recovery. The coordinator will track progress, resolve any issues that arise, and ensure all necessary accommodations are in place. Their efforts will contribute to minimizing downtime, maintaining workplace productivity, and fostering a supportive environment for employees.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa.
Technical Support Representative
As a Technical Support Representative, this role offers competitive compensation with an hourly pay range of $17.00 to $31.30, with the actual salary determined by factors such as experience, education, and location. Employees are also eligible for a bonus, commission, or short-term incentive program in addition to base pay. The company provides comprehensive benefits, including affordable medical plans, 401(k) with matching contributions, employee stock purchase plans, wellness programs, and various employee assistance services, such as financial coaching, counseling, and paid time off. The position requires full-time commitment, working 40 hours per week with one weekend shift required.
The candidate will work remotely but must ensure a secure internet connection and a quiet, private workspace. Daily tasks include documenting problems, managing call workloads, maintaining up-to-date knowledge of policies, and delivering 1st call resolution. This role demands effective communication and collaboration in a team setting to provide solutions within service level agreements.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Success Specialist
The Customer Success Specialist role offers an annual salary between $41,200 and $51,500, with compensation influenced by experience, education, and location. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, extended health and long-term disability plans, a Health Spending Account, and a Registered Retirement Savings Plan (RRSP) with employer matching. Additionally, the company provides flexible paid time off to support work-life balance.
The specialist will also manage live chat support, respond promptly to customer inquiries, troubleshoot issues, and escalate technical problems when necessary. Creating and maintaining training materials, user guides, and video tutorials to support customer learning and self-service is also a key aspect of the role. The specialist will track user activity, proactively reach out to customers requiring additional support, and gather feedback to improve customer success strategies and product development.
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All applicants must be authorized to work and live in Canada. Employer may not sponsor work visa
Technical Support Specialist
The Technical Support Specialist position offers an estimated annual salary between $35,800 and $41,600, with compensation determined by factors such as experience, education, and location. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with employer matching, paid family leave, and an employee stock purchase plan. Additional benefits include paid time off and wellness programs.
In this role, the specialist will be responsible for answering IT support phone calls, providing initial troubleshooting, documenting within a ticketing system, and escalating incidents or requests when necessary. The position requires managing a support queue of incidents and requests that arrive via phone, email, and chat, providing initial troubleshooting and ticket documentation. Responsibilities also include working with the team lead to assess incident trends, providing initial end-user support for software in an enterprise environment, and assisting with hardware and software asset management. The specialist will create clear and concise technical documentation and effectively utilize and grow a knowledge base.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Health Claims Specialist
The Health Claims Specialist position offers a starting pay of $17.50 per hour, with compensation determined by factors such as experience, education, and location. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, 401(k) with employer matching, paid holidays, and paid time off. Additional benefits include career growth opportunities and paid training.
In this role, the specialist will be responsible for researching and resolving claims for commercial health, Medicare, and Medicaid. The specialist will conduct timely follow-up activities to determine claim status and collect and/or provide information to resolve the claim. Additional duties include maintaining proper account documentation, responding to email and phone correspondence per department guidelines, continuing education and professional development, assisting with new employee training, and completing special reports as required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Concierge, RBP Member Services
The Concierge, RBP Member Services role offers an hourly wage ranging from $19.00 to $24.00, with compensation influenced by experience, education, and location. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, mental health support, and additional wellness programs. The position is fully remote, providing flexibility for employees.
Key duties include making outgoing calls to hospitals and physicians to resolve barriers to care, handling incoming calls and referrals to assist members, and reviewing claim payments and benefit applications to provide clear explanations to both members and providers. The role requires a high school diploma and previous experience with self-funded and RBP plans, with call center experience and an associate’s degree in business preferred. Proficiency in Microsoft Office and familiarity with insurance database systems are also beneficial.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Buyback Specialist
The Buyback Specialist position offers an hourly wage of $19.00, with compensation determined by experience, education, and location. Employees are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, short-term and long-term disability coverage, paid holidays, and a 401(k) plan. The position is fully remote, allowing for a flexible work environment.
In this role, the specialist will be responsible for facilitating buyback transactions on behalf of customers. This includes collaborating closely with customers and external entities such as custodians, wholesalers, depositories, and other departments to ensure that sales are properly initiated and completed accurately and promptly. Key responsibilities involve establishing and maintaining positive working relationships with all parties involved, performing buybacks with minimal error, analyzing customer files to ensure up-to-date information, reviewing incoming and outgoing documents for accuracy, sending required documents and following up to ensure timely receipt and execution, providing status updates to customers and team members, ensuring timely receipt and dispatch of payments, coordinating the shipment of precious metals, and identifying and addressing potential issues or delays.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa