Customer Support Specialist
This position pays between $29.81 and $31.25 per hour and comes with a full suite of benefits including medical, dental, vision insurance, 401(k), paid time off, and remote work flexibility. The Customer Support Specialist plays a key role in providing high-level assistance to customers by handling inquiries, resolving issues, and delivering an outstanding support experience. This role requires strong interpersonal skills, attention to detail, and the ability to remain composed while managing a variety of customer concerns. The specialist is expected to respond to customer communications via phone and email, manage ticket queues efficiently, and escalate complex cases appropriately. Familiarity with support tools and systems such as CRM software will be advantageous, and prior experience in a customer support or service environment is preferred. This is a remote role, making it an excellent fit for independent workers who also collaborate well with team members virtually. The position offers stability, consistent workflow, and the opportunity to contribute to a supportive service culture while building professional growth in a remote environment. Candidates must be comfortable handling sensitive information, navigating systems quickly, and ensuring customer satisfaction with every interaction.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Experience Analyst
Offering a salary range from $54,100 to $100,000 annually, this position includes robust benefits such as health insurance, 401(k) contributions, paid time off, and opportunities for remote work. The Customer Experience Analyst is responsible for gathering, analyzing, and interpreting customer feedback data to improve service delivery and satisfaction. This role suits analytical thinkers who are passionate about enhancing user journeys and delivering strategic insights that impact business outcomes. Duties involve compiling customer data, spotting trends, creating reports, and offering actionable recommendations to internal teams. The analyst will also participate in cross-functional collaboration to implement changes that elevate the overall customer experience. Strong proficiency in tools like Excel, SQL, or data visualization platforms is helpful, as is a background in customer experience, analytics, or user research. The ideal candidate demonstrates critical thinking, excellent communication skills, and the ability to present findings clearly to both technical and non-technical stakeholders. This is a career-enhancing opportunity for professionals who want to directly shape how customers engage with services and who enjoy driving improvements through data and insight.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa