Customer Service Representative
The pay for this position ranges from $18.83 to $28.25 per hour, with compensation based on experience, education, and qualifications. The benefits package includes a comprehensive health insurance plan, paid time off, retirement savings options, and career development opportunities, contributing to long-term employee well-being. The Customer Service Representative role is a vital part of a fast-paced environment, responsible for answering inbound calls and assisting patients, clients, and healthcare partners with information, support, and issue resolution. The role demands a calm, professional demeanor while providing empathetic service and accurate documentation in a contact center setting. Candidates must be comfortable working on-site or remotely based on organizational needs. Attention to detail and multitasking skills are crucial, as representatives will be expected to manage a high volume of inquiries, navigate electronic systems, and uphold performance standards in both quality and efficiency. This position offers the opportunity to join a mission-driven team that emphasizes compassion and integrity in all interactions. Successful applicants will possess strong communication skills, computer literacy, and preferably prior customer service or healthcare experience. The role is ideal for those who thrive in service-oriented work and want to contribute to a supportive, people-centered organization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Success Specialist
This position offers an estimated annual salary between $53,600 and $66,700, with final compensation dependent on experience and location. A robust benefits package includes medical, dental, and vision coverage, paid time off, retirement plan options, and access to professional development programs that support career advancement. The Customer Success Specialist plays a critical role in supporting and nurturing relationships with customers by providing timely solutions, proactive account support, and detailed follow-through. The ideal candidate will act as the primary point of contact, ensuring client satisfaction through prompt communication, training guidance, and escalation management when necessary. Strong organizational skills are essential, as the role requires balancing multiple customer accounts and resolving issues with speed and accuracy. Success in this role depends on a passion for service, a proactive mindset, and the ability to work collaboratively with internal departments to drive user engagement and long-term customer retention. The position may be performed remotely or on a hybrid basis depending on business requirements, and it suits professionals who are detail-oriented, tech-savvy, and thrive in a dynamic, client-focused environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa