Customer Support Specialist
Pay starts at $19 per hour, with opportunities for performance-based increases within the first year. The position includes remote work flexibility, a fast-paced, metrics-driven environment, and a schedule covering weekdays and Saturdays. Benefits include a 90‑day attendance policy, structured onboarding, and ongoing performance support. The Specialist will provide expert-level support to small businesses and non‑profits using digital marketing tools, acting as a trusted advisor through clear communication and problem-solving. Responsibilities include de-escalating challenging situations, retaining customers through proactive engagement, and guiding users to optimize product use. The role requires technical fluency, detailed documentation of customer interactions, and insightful feedback to internal teams for product enhancement. Hours of operation span Monday–Friday from 8 AM–8 PM EST and Saturdays 10 AM–6 PM EST. The Specialist must manage multiple inquiries via phone and digital channels, ensuring timely resolutions and fostering customer loyalty. The ideal candidate brings prior customer support experience, strong critical thinking, and the ability to thrive under performance metrics. This remote role offers career growth through regular performance reviews and potential professional development opportunities within a supportive team culture.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Care Support Partner
Pay ranges from $55,000 to $65,000 annually, and the role offers a full suite of benefits including health insurance, retirement plan options, paid time off, employee assistance programs, and ongoing training opportunities. The Care Support Partner is responsible for coordinating and managing support services for individuals, guiding clients through program processes, answering questions, and ensuring access to appropriate care resources. The role demands exceptional interpersonal skills and empathy, as interactions are often sensitive, requiring both professionalism and compassion. The Care Support Partner must maintain accurate records of client interactions, collaborate with multidisciplinary teams, and communicate across departments to facilitate seamless service delivery. Strong problem-solving abilities are key, as unexpected challenges may arise that require quick thinking and creative solutions. The position entails prioritizing tasks effectively, balancing caseload demands, and demonstrating initiative to streamline workflows and exceed service expectations. Excellent written and verbal communication skills are essential, especially for crafting clear client correspondence and internal status reports. Candidates with prior experience in care coordination, case management, or related support roles will thrive, although comprehensive training is provided for the right person. The role offers meaningful work in a mission-driven environment and a clear pathway for professional growth within a supportive and collaborative team culture.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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