Patient Collection Support Representative
Pay ranges from $17.20 to $25.70 per hour, with eligibility for performance-based raises and attendance incentives. Benefits include medical, dental, and vision coverage, paid leave, retirement savings plans, and professional development opportunities. The Patient Collection Support Representative plays a vital role in healthcare revenue cycle operations by guiding patients through billing questions, explaining financial responsibilities, and assisting with payment arrangements in a courteous, patient‑focused manner. The role requires managing a high volume of inbound and outbound calls, ensuring patient account accuracy, and resolving billing discrepancies while maintaining HIPAA compliance. Strong communication skills are essential, as the representative must explain complex billing information in clear, empathetic terms. Attention to detail is critical for correctly entering and updating account information, and familiarity with healthcare systems and terminology is highly valued. Candidates should demonstrate resilience and composure under pressure, as sensitive financial conversations can be challenging. The role also involves collaborating with clinical and administrative colleagues to investigate denials or account issues and contribute to process improvements. Ideal applicants will possess prior healthcare or customer service experience, strong organizational skills, and a solutions-oriented mindset. This is a team environment that values efficiency, empathy, and continuous learning.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Specialist
Pay is estimated between $43,700 and $52,100 annually and includes comprehensive benefits such as health, dental, vision coverage, a retirement savings plan, paid time off, and professional development programs. The Customer Support Specialist serves as a primary contact for healthcare clients, resolving account questions, onboarding new customers, and ensuring optimal use of the company’s healthcare financial and analytics platforms. The role demands strong technical aptitude and communication skills to guide users through system navigation, troubleshoot issues, and recommend best practices tailored to client needs. Accuracy in data entry and documentation is vital, as is the ability to translate technical solutions into clear, user-friendly language. The successful candidate will engage with multiple teams (product, training, implementation) to drive client success, proactively identify trends, and suggest enhancements to internal processes and platform features. Ideal candidates will demonstrate customer-focused problem-solving, attention to detail, and the ability to handle a moderate volume of requests efficiently. A background in healthcare support, SaaS platforms, or financial systems is highly beneficial, though strong training is provided. This position offers career growth in a collaborative and fast-paced environment, rewarding initiative and client advocacy.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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