Policy Service Specialist I
Pay ranges from $22.96 to $30.77 per hour and includes access to a comprehensive benefits package with health, dental, and vision insurance, a retirement savings plan, paid vacation and sick leave, and opportunities for professional development through training and certification support. The Policy Service Specialist I plays a critical role in the insurance service team by handling policy changes, updates, and renewals. With strong attention to detail and adherence to company guidelines, this individual processes applications, edits policy forms, and addresses client inquiries with clarity and efficiency. Excellent organizational skills are essential as the role involves tracking deadlines, updating records, and ensuring regulatory compliance. The Specialist collaborates with underwriting, sales, and other internal partners to resolve discrepancies and uphold customer satisfaction standards. Strong written and verbal communication skills are vital when explaining policy terms, answering questions, and guiding clients through the service process. The successful candidate will be proactive in identifying procedural improvements and streamlining workflows to enhance service delivery. Familiarity with policy management systems and the ability to learn new software quickly is expected. The position offers a stable career path with opportunities for cross-functional growth, making it well suited for someone who values both client interaction and operational excellence.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Contact Specialist
Pay ranges from $34,229 to $71,311 annually, with access to a full benefits suite including health, dental, vision insurance, retirement savings options, paid time off, and ongoing development programs. The Customer Contact Specialist serves as a key liaison between clients and business operations, managing inbound and outbound communications through phone, email, and live chat. This role involves resolving inquiries related to account services, payments, policy information, and general support issues with empathy and professionalism. The specialist maintains accurate records of all interactions, monitors case status, and follows escalation procedures when needed to ensure prompt resolution. Strong interpersonal skills are required, as the position demands effective communication, active listening, and adaptability to different client needs. The individual will utilize internal systems and CRM tools to update customer data and escalate issues appropriately. This position thrives in a fast-paced, performance-driven environment focused on metrics such as customer satisfaction and response time. The successful candidate will contribute to process improvement initiatives, identify recurring issues, and propose solutions to leadership. This role offers career advancement potential within customer service or operations teams for those committed to delivering high-quality support.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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