Customer Experience Specialist
Pay ranges from $60,000 to $70,000 per year and includes a benefits package featuring health, dental, vision coverage, retirement savings options, paid time off, and professional development support. The Customer Experience Specialist plays a pivotal role in enhancing the overall client journey by managing communications, feedback, and satisfaction initiatives. This position requires strong communication and relationship-building skills to engage with customers across channels, address concerns, gather insights, and collaborate with internal teams to improve products or services. Responsibilities include monitoring customer sentiment, documenting feedback, managing issue resolution processes, and ensuring timely follow-up to maintain high levels of satisfaction. The Specialist will also support data-driven enhancements by analyzing trends and helping implement improvements to workflows and service standards. The role demands a proactive mindset and the ability to balance strategic thinking with hands-on execution. Candidates should possess excellent interpersonal skills, attention to detail, and the flexibility to adapt to evolving customer needs and business objectives. This position offers a robust support structure, including training and opportunities for cross-functional growth within customer success, product, or operations teams.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Onboarding Specialist
Pay ranges from $65,000 to $75,000 per year and comes with a full benefits suite including health, dental, vision insurance, retirement savings plans, paid time off, and continuous professional development. The Customer Onboarding Specialist is responsible for guiding new clients through the initial adoption and integration of products or services, ensuring a smooth, personalized experience that promotes long-term satisfaction and retention. The role involves conducting onboarding sessions, coordinating technical setup, answering product and process questions, and collaborating with internal teams to ensure proper implementation. Excellent communication and training skills are essential, as is the ability to manage multiple client relationships simultaneously. The individual must maintain detailed documentation of onboarding progress, identify potential risks or roadblocks, and proactively address any issues that arise. A customer-first mindset, problem-solving aptitude, and ability to adapt to evolving tools and processes are required. This position offers opportunities to analyze user feedback, suggest process enhancements, and support the refinement of client-facing materials. It is ideal for those eager to build a career in customer success, with potential for progression into account management or product specialist roles.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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