Contact Center Specialist
Pay ranges from $51,900 to $72,100 annually, with an additional bonus potential of 5%, and includes a comprehensive benefits package such as health, dental, vision insurance, retirement savings, paid time off, and ongoing learning opportunities. The Contact Center Specialist plays a key role in delivering exceptional member service within a credit union environment, addressing inquiries via phone, email, and digital channels. This professional is expected to resolve account questions, process transactions, and provide guidance on products and services with accuracy and care. With strong listening and communication skills, the Specialist will assess member needs, offer tailored solutions, and escalate complex issues to maintain a high level of satisfaction. The position demands efficiency in managing multiple conversations, maintaining meticulous documentation of interactions, and ensuring compliance with organizational policies and regulatory standards. Candidates should be comfortable working in a performance-driven setting and adept at using call center platforms and CRM systems. Success in this role depends on balancing responsiveness with attention to detail, delivering service under daily metrics, and contributing positively to team goals. The opportunity is well-suited for those with customer service experience who value member advocacy and are eager to develop their career in financial services. This role encourages professional growth through sustained training, cross-functional collaboration, and clear advancement pathways.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Service
Pay is between $65,000 and $70,000 annually, accompanied by a robust benefits plan including medical, dental, vision coverage, retirement contributions, paid leave, and professional development resources. The Customer Service role supports airport operations by assisting travelers and clients with inquiries, booking changes, and service coordination. The position requires excellent interpersonal skills, as the individual will provide friendly, solution-oriented service in a fast-paced environment, helping customers navigate logistical challenges and ensuring positive travel experiences. Responsibilities include managing reservations, processing transactions, and resolving service disruptions such as delays or travel exceptions. Strong communication and active listening skills are essential, as the role involves liaising with internal teams and external partners to address and escalate complex issues. The ideal candidate demonstrates adaptability, patience under pressure, and the ability to handle multiple tasks simultaneously while maintaining accuracy. Experience with reservation systems and customer interaction platforms is beneficial. This role offers growth opportunities through operational training, leadership programs, and the chance to develop a career in travel support and customer experience within a dynamic airport setting.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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