Customer Fulfillment Specialist IV
Pay ranges from $75,000 to $102,000 annually, with a full suite of benefits including health, dental, vision coverage, retirement savings, paid time off, and career development programs. The Customer Fulfillment Specialist IV is responsible for managing complex orders and fulfillment processes from initiation through delivery in a fast-paced operational environment. The specialist ensures accurate order entry, coordinates inventory allocation, and collaborates with logistics and production teams to meet customer expectations. Attention to detail is critical for verifying order specifications, processing changes, and maintaining up-to-date records in enterprise systems. Strong communication skills enable effective coordination with internal stakeholders and provide clear status updates to clients. The role emphasizes problem-solving, as the specialist identifies bottlenecks and proactively implements solutions to improve turnaround times and customer satisfaction. The position is suited for individuals with experience in order management, supply chain coordination, or customer operations, and rewards those who excel in cross-functional collaboration and process optimization. This senior-level role offers leadership opportunities, continuous process improvement initiatives, and exposure to advanced fulfillment strategies, making it an ideal fit for career growth.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Technical Support Specialist I
Pay ranges from $64,175 to $83,050 annually and includes a benefits package with health, dental, vision insurance, retirement savings, paid holidays, and training support. The Customer Technical Support Specialist I is tasked with providing technical assistance and product support to end users of sterilization and infection prevention equipment. This role involves diagnosing technical issues, guiding customers through troubleshooting steps, and coordinating repairs or replacements as needed. The specialist will interact directly with customers by phone and remote support tools, responding to service requests with professionalism and technical accuracy. With strong problem-solving abilities and attention to detail, the individual will document case resolution in CRM systems, escalate complex issues to engineering teams, and support product feedback loops. Technical aptitude, clear communication, and adaptability are essential, as is the ability to manage multiple service cases simultaneously. This position suits individuals with electronics diagnostics or medical device experience who excel in customer-facing technical support. It also offers career development in field service roles, technical specialist tracks, and leadership within the technical support organization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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